Background

Ace Industrial Supply is the leading telemarketing company in the tool industry with offices in California, Arizona and Idaho. The 36-year-old company distributes tools and supplies in the United States and Canada. Ace needs to have a strong IT infrastructure in place to easily communicate with clients and collaborate between the company’s offices and warehouses.

Before working with DiamondIT, Ace operated its technology environment with a small internal IT staff and an outside service provider. Ace believes in old-fashioned customer service and values but does not extend this point of view to technology. Unfortunately, their former IT provider lead them down a path to outdated software and hardware.