The SMB technology revolution is in full swing.  Today, more than ever, small to midsized business (SMBs) are finding that technologies once reserved for the deeper pockets of the enterprise, are now accessible and affordable.

For many businesses, the ability to have a cloud-based or on premise infrastructure with all the trimmings — from ample storage and security to applications that can help with the day to day operations — is now a reality. According to ZDNet: “(SMBs) have a seemingly …limitless set of digital options now available …to reach important goals: raise productivity, increase quality, and deliver on customer satisfaction, while also creating a highly competitive and rewarding workplace for our workforce.”

SMBs are often defined by the federal government as companies with fewer than 500 workers…and now comprise 99.7% of the 5.68 million employer firms in the U.S.  ZDNet and CompTIA reported that many of these businesses are actively modernizing their IT and, “…most SMBs believe that technology is very important or somewhat important to their business success,” cites CompTIA.

In a recent report on SMBs, Techaisle cited that of the 848 SMBs studied, more than 28% of small businesses and 43% of midmarket businesses have become more dependent on technology in the last 12 months.

 Opportunities and Challenges:

Given this new technological windfall, SMBs have greater opportunities than ever to modernize their IT architecture.  But, as we all know, with opportunities come challenges.

According TechTarget, a recent Ponemon report cited than 50-percent of SMBs in North America have been breached in the last year, and only 14-percent of these companies rate their ability to mitigate cyber-attacks as highly effective.  This underscores the need SMBs to invest in IT management and monitoring.  The statistics indicate that a number of small and midsize businesses don’t fully recognize how high the likelihood is that they’ll suffer an attack or outage nor do they understand the business implications surrounding vulnerabilities and breaches.


As such, SMBs need either reliable IT staff who can monitor their networks and perform the necessary tasks to keep the IT environment up and running or they need outside help.  Limited budgets are often what hampers SMBs from such investments.

Remote Monitoring and Management – Preventing Disasters:

DiamondIT’s Remote Monitoring & Management Architecture or ManageCentric is one such system that provides  proactive remote tracking of network and computer health.  ManageCentric can enhance the overall performance of a technical support staff and provide business assessment of an SMB’s IT stack, patch management, security and 24/7 customer support and monitoring, patch management, critical updates, back-ups, antivirtus protection and more.

“ManageCentric is essentially what is missing for many SMB organizations,” said Matt Mayo, CEO, DiamondIT.  “The purpose of the service is to function as an extra layer of protection for our customers that do not have internal IT staff or need additional help for their existing IT team.  By continually monitoring the stability and security of an organization’s network, we can help ensure maximum uptime, improved efficiency and a focus on increased business functions.”


Mayo says that a system like ManageCentric can assure that IT assets remain operational and prevent pro-longed downtimes in the event of a security breach.

“SMBs need to take a proactive approach to the health of their IT network,” says Mayo.  “If the only time they ever call on IT is to help with a problem like a security breach – then they are not seeing the entire picture. All organizations need to treat their IT environment with the same gusto and investment as the rest of their business.”

Click here for more information about Diamond IT’s Remote Monitoring and Management Architecture called ManageCentric.