i-PhoneVoIPA nearby women’s rights group with whom we work was desperate to find a way to stay in better touch with their donor roll. For decades they’d utilized a single inbound phone line for all incoming calls and messages. Because the office was only staffed part-time, many people interested in supporting their cause were forced to leave messages and hope for a call back at a later date. This organization contacted DiamondIT because they knew there had to be a better way. The administrator of the non-profit said, “This needs to function in a way that keeps the people that care about this cause engaged and excited. No more messages and missed calls and complications. Our phone system needs to work for us, not the other way around.”

It was an easy conversation for our team. We recommended a virtual phone system, also known as a VoIP (Voice over Internet Protocol) solution. Our recommendation was based on the fact that a VoIP system would give them complete control and flexibility of both incoming and outbound calls, leading to a better voice communication experience for their team and for potential volunteers or donors.

The organization decided that it was time to move beyond having a single phone line and get a Voice over Internet Phone system. They realized that the ease of use and increase in features would truly empower their organization and enhance their collective voice, both literally and figuratively. The new VoIP system would allow the non-profit to have extensions and direct dial for everyone in the organization. Now coordinating donor lists, planning events, and keeping in touch with the other volunteers would be quicker and simpler.

How VoIP helps non-profits

Most non-profits achieve four critical improvements as a result of integrating a VoIP solution into their organizations:

  • Availability. VoIP systems allow you and your team to be available at all times. Instead of having a single line that sometimes rings on and on if no one is in the office, or greets callers with a busy signal, you can forward your phone lines to cellphones, home phones, landlines, or any other device.
  • Convenience. VoIP phone systems allow your team to receive messages via text, MP3, or email, wherever they are. If your non-profit employs people that have other full-time jobs, it can be a struggle to consistently get in touch with them on a regular basis. With a VoIP system, you can make sure that they receive your message clearly, correctly, and on time, anytime.
  • Affordability. VoIP phone systems don’t carry the high cost that a standard set of landlines does. For a few dollars a month per line you can have a full-featured phone system with extensions for different departments, administrators, volunteers, or interested parties–without breaking the bank. The value delivered by VoIP systems far outpaces traditional telephony.
  • Flexibility. VoIP systems allow different numbers to ring not just to a single line, but also to multiple devices at the same time. This means if you have several people working in the fundraising department, the extension for fundraising can ring to all of their phones at once, and the first person that answers the call can help the person who dialed in.

So what does all of this mean for your cause?

Harnessing the power of technology in today’s world doesn’t have to mean expensive infrastructure improvements or costly hardware purchases. In fact, some of the most useful tools available are cost-effective and easy to deploy. VoIP systems are an efficient way to enhance voice communication, and, for non-profit organizations that count on keeping a donor network plugged in, nothing could be more important. With a VoIP solution from DiamondIT, your non-profit can be assured that the tools you need to keep everyone in touch are being managed and monitored at all times. No more busy signals or disconnected lines–just high-quality communication all the time. We invite you to learn more about how we can make a VoIP solution part of what makes your non-profit shine!