It’s never been more important for healthcare providers to be good at what they do. Sure, that sounds obvious, but when you consider the complexities of health insurance and the myriad conditions to be diagnosed and treated, it is irrefutable that the healthcare field is changing. Keeping up with these changes has also never been more difficult. These same challenges facing patients—navigating insurance, finding the right specialists to help them overcome an ailment or disease—are being faced by doctors in a similar direction. Staying up-to-date on the latest journals and information, making sure practice claims are processed correctly, protecting patient rights and privacy while also providing the best possible care is more than a full-time job for most physicians.
That’s why it is so important that doctors, nurses, physician’s assistants, and their staffs avoid being chained to a single place for their work.1 If patients require care around the clock or if an important record might need to be accessed at a moment’s notice, then being shackled to a desk during normal business hours is woefully inadequate. Thankfully, new virtualized technology and evolving compliance requirements mean that physicians can work from remote locations to provide the best possible patient care.2 Key among this technology are Voice over Internet Protocol (or VoIP for short) and Virtual Desktop Instances (or VDI).
New technology to make calling even easier
Voice over Internet Protocol gives medical professionals call capabilities wherever they are, without having to give out cellular or home phone numbers. VoIP technology is a virtual phone line that transmits the call digitally instead of through a standard analog phone line. As a result, the phone number and call exist without being tied to a specific physical telephone. VoIP technology means that a doctor can receive calls on an office phone, at home, or on a cellphone without the patient or colleague ever being the wiser—simply dial the VoIP phone number and it rings and is answered wherever the person receiving the call is located.
This technology also makes conference calling and call recording seamless. In the medical field it can be important to collaborate with colleagues or bring multiple people on to a call. VoIP technology gives the user sophisticated conference capabilities, and since the audio signal is transmitted digitally, there is no loss of sound quality, no matter how many people join the call. Additionally, recording calls so that every detail can be transcribed or archived later is also possible with VoIP technology. With a click of a button, recording can be started, even if the call is already in progress.
Virtual desktops in the changing medical profession
Virtual Desktops are exactly what they sound like—a complete operating system available online on which to work. Just like VoIP means a doctor or nurse isn’t shackled to a desk phone, virtual desktops mean they can work from any machine with an Internet connection. After accessing a secure login, the staffer will be able to use any application and any data stored in the virtual instance. Now, any computer (including tablets and smartphones) can be the person’s work computer, because everything they need is being served from another location.
Virtual desktops benefit those in the medical field not just for their flexibility, but also for their security. Aside from being able to access patient records from anywhere, users of VDIs can be assured that data is safe and sound on a well-protected server, and not sitting accessible on an office workstation. With HIPAA compliance and patient rights being such an important part of working in the medical field, this peace of mind goes a long way with medical professionals.
Bringing it all together to provide great care
Not every medical professional wants to be always accessible by patients. And not everyone wants to feel like they should be working all the time. VoIP and VDI for doctors simply make it possible to work whenever you need to or want to without compromising your tools. You wouldn’t go into an operating room without the right tools, so why would you work outside of the operating room with compromise? By utilizing VoIP and VDI, you can add flexibility and security to your practice—and the patient care you provide. To get started exploring virtualization and learn more about VDI and VoIP, contact us at DiamondIT. We’ve been helping medical professionals and their businesses leverage new technology all throughout the Central Valley for years. We would be excited to help your business as well.